LogîsKeyWhat is a digital guidebook?
A digital guidebook (also called a digital welcome book or house manual) is a web page with everything guests need to know during their stay: wifi, check-in and check-out, house rules, emergency numbers and local tips. Guests open it on their own phone via a link, a QR code or an NFC card, without installing an app.
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Why a digital guidebook?
Guests ask the same questions every time: what’s the wifi password, what time do I need to leave, where does the rubbish go. A paper folder gets lost, out of date or damaged, and is rarely read. A digital guidebook is on the phone your guest already has in their hand, is always up to date and can be in several languages. We list the differences in paper or digital welcome book.
What should a digital guidebook include?
This checklist covers the questions guests ask most often:
- Wifi: network name and password, ideally with a copy button
- Check-in and check-out: times, how access works (without codes), where to leave the keys when leaving
- House rules: smoking, pets, parties, quiet hours, maximum number of guests
- Emergency numbers: in Belgium 112 for ambulance and fire and 101 for the police, plus your own contact details
- Practical info: heating, sorting rubbish, parking, washing machine, public transport
- Activities: things to do nearby, with a link to the map
- Food and drink: your favourite bakery, restaurant and café
- Contact: how and when guests can reach you
Use the house rules generator if you don’t have your house rules written down yet.
How do guests open a digital guidebook?
| Method | How | Good to know |
|---|---|---|
| Link | You include the link in your pre-arrival message | Guests can read the guide before they travel |
| QR code | Guests scan the code with their camera | Works on any phone with a camera |
| NFC card | Guests hold their phone against the card | Faster than scanning; works on iPhone XS and newer and on most Android phones |
With LogîsKey you get all three: a fixed link, a QR code and an NFC card, with the same guide behind them.
Four mistakes to avoid
- Putting door codes in the guide. Anyone with the link can open a guide, even after their stay. Send codes separately and change them regularly.
- Too much text. Guests read on a small screen. Short tiles with headings work better than one long page.
- Only in your own language. Choose, per property, the language most of your guests speak.
- Not keeping it up to date. A new wifi password or a closed restaurant undermines trust. With a digital guide you change it in a minute.
Create a digital guidebook with LogîsKey
- 1
Account and property
Create an account and add your property with its name, location and language.
- 2
Fill in the tiles
Fill in the wifi, check-in, house rules and contact details. The activities for your city are ready if it is in the catalogue.
- 3
Link the card
Link the code of your NFC card to the property and place it in your rental.
Frequently asked questions
Is a digital guidebook the same as a digital welcome book?
Yes. Digital guidebook, digital welcome book, house manual and welcome guide all mean the same thing. In Dutch it is called a digitale gastenmap.
Can I make the guide as a PDF?
A PDF has to be sent again every time you change something. A web guide like LogîsKey is always up to date; guests open it with a link, QR code or NFC card.
How much does a digital guidebook cost?
It depends on the provider, from free to a subscription per property. You can see what LogîsKey costs on the pricing page.